Electronic Communication System
I built 2 teams to create a crew member platform that reduced inbound support call volume by 45% and improved flight recovery times by 96%.
Monthly calls to the IOC
James Kim — Lead Product Designer
I design the systems that American Airlines uses to conduct frontline operations.
Work
Vision
AI projectAn assistant that reads my screen and answers from my own files.
Quotes from American Airlines colleagues
“You are an amazing peer review group leader. You ask the right questions… You are like a Jedi master of helping designers improve their designs.”
“Being excellent at the craft. Helping others win. Stepping into the gap. Investing in the team. Building bridges not silos. Showing up with humanity.”
“You intentionally deep dive to broaden your understanding of ECS. … You grasp the complexity of ECS workflow and data structure with ease.”
“Being able to create great user experiences is one thing. Being able to create them in a politically charged environment with all eyes on you is another…”
“James, you are a brilliant designer whose critical thinking skills give us a framework for success.”
“James provides some of the best actionable feedback, and his knowledge of modern UI standards is unmatched.”
“I love the way you translate the inputs/requirements into visuals and each time I see new visuals, I am amazed.”
“Your work in vibe coding is very inspirational to others and the tools you created are amazing.”
“I can trust that you'll get the work done right, done timely and done well! … You're evangelizing UX and caring for teams at the same time!”
“You impressed everyone with your vision and drive to make things better for UX and the company!”