James Kim
Hi, I lead design for the systems that connect American Airlines pilots with the operations center; and right now, I’m creating new ways to put an end to flight delays.
Impact
"You are an amazing peer review group leader. You ask the right questions… You are like a Jedi master of helping designers improve their designs."
Selected work
Electronic Communication System
A new way to communicate that removes bottlenecks in operations.
I created a new way for all the different products and services within Day of Operations to come together and deliver a consistently more efficient experience to our frontline crew members.
- Who uses it
- 15,000 pilots and the Integrated Operations Center
- Result
- Monthly calls to the IOC fell 45%
- My role
- Built 2 teams to deliver contractual requirements
Vision explains what’s on my screen without me leaving the work.→
Aggressive Pickup increased flight recovery by 96%.→
Work
- Electronic Communication System
A new way to communicate that removes bottlenecks in operations.
I created a new way for all the different products and services within Day of Operations to come together and deliver a consistently more efficient experience to our frontline crew members.
Who uses it15,000 pilots and the Integrated Operations CenterResultMonthly calls to the IOC fell 45%My roleBuilt 2 teams to deliver contractual requirements−45%Monthly calls to the IOC - VisionAI project
An assistant that reads my screen and answers from my own files.
I designed and built Vision to read my screen and draw on my saved PDFs, recordings and notes to explain terms in place, point out gaps and turn meetings into PRDs.
